HTNG's workgroups often define best practices.  Some of these have been incorporated into documents that are released to members and, after a period of time, to the public domain.  These efforts reflect hundreds of hours of contributions from some of the best hotel, engineering, and marketing minds in the business.

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A Hotelier’s Guide to Cellular Coverage Solutions
RFP Guidance for Neutral-Host Distributed Antenna System (DAS)
Business Requirements Specification - Hosted Entertainment Content Delivery Solutions (2011)
Converged Infrastructure Survey (2010)
IP PBX Hospitality Requirements and RFP template (2009)
Hotel Distributed Antenna System (DAS) Reference Document (2009)
IP TV Primer (2008)
Buying a TV For Your Property (2008)

 

A Hotelier’s Guide to Cellular Coverage Solutions (2012)

This cellular coverage best practices guide is a series of four documents that are intended to educate hoteliers and hospitality technology management organizations that consult with hotel properties on the fundamentals of cellular coverage solutions. This guide includes an overview of the wireless technologies supported by the cellular coverage solutions and lists the available solutions and their respective strengths and weaknesses.

Architecture (Members only; login required)

Design (Members only; login required)

Installation (Members only; login required)

Glossary (Members only; login required)

RFP Guidance for Neutral-Host Distributed Antenna System (DAS) (2012)

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The purpose of this document is to provide hotel owners and managers with potential suggestions for acquiring cellular coverage solutions and/or issuing a Neutral Host DAS RFP. This document is not intended to stand on its own. Instead, it is meant to provide technical guidelines for consideration which may be incorporated into a broader RFP or similar document..

Business Requirements Specification - Hosted Entertainment Content Delivery Solutions (2011)

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This document outlines the business requirements for a "reduced footprint" entertainment system, that eliminates the majority of hotel "head-end" equipment required by most current deployments.  It supports the delivery of  content and entertainment services from content providers (e.g. North America Cable MSOs, Satellite providers, telcos, and hospitality solution providers), including linear programming of HD and SD channels, interactive program guides, and on-demand programming.  The document outlines requirements for a solution that is remotely upgradeable, scalable, and less susceptible to obsolescence (as compared to current solutions on the market today).

Converged Infrastructure Survey (2010)

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This hotelier survey gauges the technology challenges, vision and views of hotel CIOs representing the largest and most innovative hotel brands in the world. The survey participants represent nearly 14,000 properties with over 2 million rooms worldwide. Surveys were performed via telephone or in person to a sampling of 13 participants and surveys cover a variety of convergence topics. It is the hope that the survey results will speak to the types of infrastructure required to support a broad range of hospitality applications over the next 3-5 years and beyond

IP PBX Hospitality Requirements and RFP template (2009)

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In order to help hoteliers deal with the ongoing change from traditional telephony to IP Telephony, the Voice Communications Solutions Team of the historical In-Room Technology Workgroup created this IP PBX Hospitality Requirements and RFP template. It is intended to be a working document.  This document (in the form of a spreadsheet) contains detailed hospitality-based IP PBX requirements and requested information in the following categories:

• Property Information
• Phone system information
• Vendor diagrams
• Failure recover procedures
• Wake up services
• Messaging services
• Contact center services
• Call accounting

Hoteliers may find this draft document useful in these ways:

• Developing and refining brand-specific IP PBX requirements;
• Creating and scoring IP PBX vendor proposals;
• Managing IP PBX requirements going forward.

Hotel Distributed Antenna System (DAS) Reference Document (2009)

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This document was developed by the Infrastructure Team of the historical  In-Room Technology Workgroup in 2009. It provides a reference document and RFP template for hoteliers and their technology consultants for the design, engineering, implementation of a multi-carrier, multi-service distributed antenna system (DAS). Note: Please check with your DAS manufacturer or integrator to understand which services require coverage and to ensure that they are supported.

IP TV Primer (2008)

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In 2008, the Media Content Team of the historical In-Room Technology Workgroup created this primer to describe, at a high level, internet protocol television (IPTV). It explains the advantages, disadvantages, how it works, what is required to deploy it, Digital Rights Management (DRM), and questions to ask your service providers.

Buying a TV For Your Property (2008)

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In 2008, the Media Content Team of the historical In-Room Technology Workgroup created this flyer which describes issues that purchasers must heed when considering new televisions.  Issues like HDTV Programming, Compatibility, and Security are briefly discussed as well as other issues you may or may not have considered.